Anyone who receives a phishing e-mail knows: Don’t react to it! But it is not always possible to classify a mail as trustworthy or untrustworthy. Even trained users can have difficulties with this.
For these cases we have developed the Reporter Button. It helps to detect and report dubious e-mails in several steps. For this to succeed, the add-in for Outlook Desktop and Mobile must first be integrated. This is child’s play and only takes a few minutes. Best of all, whether it’s on a smartphone, laptop or PC, the Reporter Button can be used on any device running Outlook.
Users treat the Reporter Button like any other Outlook add-in. Installation and start-up are therefore absolutely intuitive and uncomplicated.
As soon as the user receives an e-mail, of which they do not know whether it is dubious or credible, they simply click on the Reporter Button. Now the user is shown hints and tips that help him to classify the mail in question as trustworthy – or to unmask it as a phishing mail.
If the user is still unsure despite the tips, they simply click on “Report e-mail”. The message is forwarded to IT support or a predefined office and checked. The result: if in doubt, the staff can quickly find help from specialist personnel. And at the same time, they can report dubious e-mails quickly and easily. Plus: The companies that use the Reporter become more secure.
The Reporter button is a positive incentive
Those who talk about IT security often stir up fear instead of really raising awareness of dangers. At IT-Seal, we don’t think that’s a good approach. Instead, we pursue the idea of positive incentives in terms of awareness. The Reporter Button is just such a positively charged incentive. On the one hand, because it is easy to use. On the other hand, because it can be easily integrated into the daily work routine.
The button defines and streamlines the reporting chain for phishing incidents. In addition, employees can specify a reason for the report in order to provide support with additional information.
Important: If your company participates in an IT-Seal phishing simulation, training emails originating from IT-Seal are handled separately. If participants report such an email, they will receive positive feedback directly and will be informed that the email was part of the security awareness training. The e-mail is then not forwarded to IT support so that they can concentrate fully on the real threats.
The Reporter Button serves as a reporting tool and simplifies the reporting process for real attacks. It also provides positive feedback for detected phishing emails sent as part of the IT-Seal Phishing Simulation.